FAQ – Raw Living Store

Frequently Asked Questions

Do you have questions about products, the shop, or anything else? You'll find all the answers here ;)

Product-Related Questions

Here you will find all questions regarding our products.

Generally, our ceramics can withstand enormous heat – after all, they were fired at over 1200°C.

However, extreme temperature fluctuations could cause fine stress cracks. Therefore, for a long lifespan, we recommend cleaning by hand.

The same applies to the microwave. We recommend using a gentle microwave program. We are not responsible for cracks that occur during use.

Each cup takes a different amount of time to create – depending on its size and texture. The basic shape is turned relatively quickly, but the texturing is the most elaborate step.

Ocean, for example, takes about three times as long as Beach. In total, each cup involves about one hour of active handcrafting, spread over several weeks. After that, the pieces primarily need one thing: peace and quiet during drying.

General Questions

Here you will find general questions about production, shipping, delivery time, assortment and much more.

We craft exclusively by hand and on demand. The entire manufacturing process can take up to four weeks.

Additionally, there is a buffer and the regular shipping time, which is why we estimate a delivery time of 3-5 weeks.

Yes! They are expected to be available for pre-order from September. We are currently still working on the shape and size.

Definitely, you can look forward to that! We are constantly experimenting with new forms and also new surfaces.

Yes. Next, we plan to offer all our objects and surfaces in a dark brown.

However, since such a change has enormous implications for our entire production, we are giving this decision some more time.

Good idea, we hadn't thought of that ourselves yet. Maybe we'll have the opportunity to do so someday.

Currently, Finn is our only producer and designer. We have decided to accept as many pre-orders as we have capacity for at the beginning of each month. Therefore, we can only release a limited number of products per month.

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Frequently Asked Questions

Product-Related Questions

Generally, our ceramics can withstand enormous heat – after all, they were fired at over 1200°C.

However, extreme temperature fluctuations could cause fine stress cracks. Therefore, for a long lifespan, we recommend cleaning by hand.

The same applies to the microwave. We recommend using a gentle microwave program. We are not responsible for cracks that occur during use.

Each cup takes a different amount of time to create – depending on its size and texture. The basic shape is turned relatively quickly, but the texturing is the most elaborate step.

Ocean, for example, takes about three times as long as Beach. In total, each cup involves about one hour of active handcrafting, spread over several weeks. After that, the pieces primarily need one thing: peace and quiet during drying.

General Questions

We craft exclusively by hand and on demand. The entire manufacturing process can take up to four weeks.

Additionally, there is a buffer and the regular shipping time, which is why we estimate a delivery time of 3-5 weeks.

Yes! They are expected to be available for pre-order from September. We are currently still working on the shape and size.

Definitely, you can look forward to that! We are constantly experimenting with new forms and also new surfaces.

Yes. Next, we plan to offer all our objects and surfaces in a dark brown.

However, since such a change has enormous implications for our entire production, we are giving this decision some more time.

Good idea, we hadn't thought of that ourselves yet. Maybe we'll have the opportunity to do so someday.

Currently, Finn is our only producer and designer. We have decided to accept as many pre-orders as we have capacity for at the beginning of each month. Therefore, we can only release a limited number of products per month.

Production Updates

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Frequently Asked Questions

Product-Related Questions

Generally, our ceramics can withstand enormous heat – after all, they were fired at over 1200°C.

However, extreme temperature fluctuations could cause fine stress cracks. Therefore, for a long lifespan, we recommend cleaning by hand.

The same applies to the microwave. We recommend using a gentle microwave program. We are not responsible for cracks that occur during use.

Each cup takes a different amount of time to create – depending on its size and texture. The basic shape is turned relatively quickly, but the texturing is the most elaborate step.

Ocean, for example, takes about three times as long as Beach. In total, each cup involves about one hour of active handcrafting, spread over several weeks. After that, the pieces primarily need one thing: peace and quiet during drying.

General Questions

We craft exclusively by hand and on demand. The entire manufacturing process can take up to four weeks.

Additionally, there is a buffer and the regular shipping time, which is why we estimate a delivery time of 3-5 weeks.

Yes! They are expected to be available for pre-order from September. We are currently still working on the shape and size.

Definitely, you can look forward to that! We are constantly experimenting with new forms and also new surfaces.

Yes. Next, we plan to offer all our objects and surfaces in a dark brown.

However, since such a change has enormous implications for our entire production, we are giving this decision some more time.

Good idea, we hadn't thought of that ourselves yet. Maybe we'll have the opportunity to do so someday.

Currently, Finn is our only producer and designer. We have decided to accept as many pre-orders as we have capacity for at the beginning of each month. Therefore, we can only release a limited number of products per month.

Production Updates